How to apply for LIHEAP energy assistance (Community Action Agency of Northwest Alabama) — Franklin

Who it's for

The Low-Income Home Energy Assistance Program (LIHEAP) helps pay home heating and cooling bills. In Franklin County, LIHEAP applications are taken by the Community Action Agency of Northwest Alabama. Household income must be at or below 150% of the federal poverty level, and older adults and households with children get priority. Call 256-764-5142 to make an appointment, or call the Franklin County office at 256-332-7534. Walk-in utility applications are not taken. Help depends on available funds.

What you'll need

• Copy of photo ID for the head of household or spouse (the person signing the application)
• Copy of Social Security cards for all household members
• Income documents for all household members for the entire prior calendar month (no bank statements)
• Current utility bill or statement
• Copy of lease / utility allowance (only for Section 8/HUD or income-based housing)

Where to apply

What to say when you call

"Hello, I'm calling to ask about LIHEAP energy assistance (Community Action Agency of Northwest Alabama) — Franklin. I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need copy of photo ID for the head of household or spouse (the person signing the application), copy of Social Security cards for all household members, income documents for all household members for the entire prior calendar month (no bank statements) — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

annual