Benefits · Transportation

How to apply for MTS Access Paratransit (San Diego)

San Diego Metropolitan Transit System (MTS)

Who it's for

MTS Access is San Diego MTS's federally mandated ADA complementary paratransit service for riders whose disability makes them functionally unable to use MTS fixed-route bus or trolley service for some or all trips. Service is offered within three-quarters of a mile of an MTS bus route or trolley station, primarily covering central and southern San Diego County. The one-way fare is $10. Application has three parts: Part A (online or mailed application), Part B (completed by a medical professional within 90 days of your in-person assessment), and a required in-person functional assessment at MTS's Access Eligibility Office (100 16th Street, San Diego). MTS issues a decision within 21 days, with possible outcomes Unconditional (5 years), Conditional (5 years), Temporary, or Ineligible. North County San Diego residents are served by NCTD LIFT, not MTS Access.

ADA paratransit eligibility is determined by a functional in-person assessment at the MTS Access Eligibility Office (100 16th Street, San Diego) after a medical professional completes Part B of the application within 90 days of the assessment — the scan cannot perform that evaluation. The service area is limited to within three-quarters of a mile of an MTS bus route or trolley station; North County San Diego residents use NCTD LIFT instead. Schedule the assessment by calling 1-844-299-6326.

What you'll need

  • Completed Part A: ADA Paratransit Eligibility Application (online or PDF)
  • Completed Part B: Medical Professional verification, completed within 90 days of the in-person assessment
  • Government-issued photo ID for the in-person assessment

Where to apply

Apply online: official application

By phone: 1-844-299-6326

Renewals

Unconditional and Conditional certifications last 5 years; Temporary certifications shorter

Official source →Last verified · May 20, 2026

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Not legal or financial advice. The agency makes the final eligibility decision.