How to apply for Older Americans Act Supportive Services (Title III-B)

Who it's for

Title III-B of the Older Americans Act funds a broad menu of non-medical supportive services that help seniors age 60 and older stay independent in their own homes and communities. Through the local Area Agency on Aging, eligible seniors can access subsidized or free transportation to medical appointments and grocery stores, homemaker and chore help, personal care, friendly-visitor and telephone-reassurance programs, adult day care, home repair and modification (grab bars, ramps), legal assistance for non-criminal matters like benefits appeals and consumer fraud, and case management to coordinate all of it. There is no income test, though local agencies target services to those in greatest social and economic need and a voluntary contribution may be requested. The same Area Agency on Aging that runs senior meals administers these services, so one phone call opens the door to the whole package.

What you'll need

• Proof of age 60+ (driver's license, state ID, or birth certificate)
• Proof of residency
• A brief needs assessment by the local Area Agency on Aging (typically by phone or during an intake visit; determines which specific services apply)

Where to apply

What to say when you call

“Hello, I'm calling to ask about Older Americans Act Supportive Services (Title III-B). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of age 60+ (driver's license, state id, or birth certificate), proof of residency, a brief needs assessment by the local area agency on aging (typically by phone or during an intake visit; determines which specific services apply) — is anything else required? What is the best next step?”

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Step by step

1. Confirm eligibility — you must be age 60 or older and live in the service area of your local Area Agency on Aging. There is no income test, but services are targeted to those with the greatest need.
2. Gather your documents — collect a proof of age (driver's license, state ID, or birth certificate) and a proof of residency.
3. Contact your local Area Agency on Aging by phone to start your application. In California, call 1-800-510-2020. In Florida, Kentucky, New York, or Texas, call 1-800-677-1116. You may also apply online through your state's Area Agency on Aging portal.
4. Complete a brief needs assessment with an Area Agency on Aging staff member. This is typically done by phone or during an intake visit. It helps determine which specific services — such as transportation, homemaker help, personal care, adult day care, home repair, legal assistance, or case management — are the right fit for you.
5. Review the services offered and ask about any voluntary contribution that may be requested. No payment is required to receive services.

What to expect: After you submit your application and complete the needs assessment, the Area Agency on Aging will work with you to connect you to the supportive services that match your situation. Processing times vary, so ask your local agency for an estimate of when services can begin. Because this program is ongoing, the Area Agency on Aging will conduct periodic needs reassessments over time to make sure the services you receive continue to fit your needs. If your situation changes at any point, contact your local agency right away so your plan can be updated.

Renewals

ongoing (periodic needs reassessment by the Area Agency on Aging)