Benefits · Transportation

How to apply for JTrans — Jackson County Transportation (Curb-to-Curb Paratransit)

Jackson County Transportation, Inc. (JTrans) — independent 501(c)(3) nonprofit; designated Community Transportation Coordinator (CTC) for the Florida Transportation Disadvantaged (TD) program in Jackson County; curb-to-curb paratransit with wheelchair-lift-equipped vehicles; main office in Marianna

Who it's for

JTrans is Jackson County Transportation, Inc. — an independent 501(c)(3) nonprofit serving as the designated Community Transportation Coordinator (CTC) for the Florida Transportation Disadvantaged (TD) program in Jackson County. The service is curb-to-curb paratransit with vehicles equipped with wheelchair lifts to accommodate riders with mobility limitations. JTrans operates at reduced cost for income-eligible Jackson County residents who qualify under the Florida TD framework. Eligibility uses the three-pathway TD test: age 60+ OR documented disability OR low-income transportation-disadvantaged status — any one qualifies. Trip purposes span non-emergency medical, nutritional, shopping, education, recreation, employment, and other daily needs. Jackson County does NOT operate a fixed-route bus system — JTrans paratransit is the only public-transit option. Advance reservations are required. JTrans serves all of Jackson County including Marianna, Graceville, Cottondale, Sneads, Greenwood, Malone, and Campbellton. For tertiary medical care, JTrans can sometimes coordinate cross-county trips to Tallahassee (Capital Regional, TMH), Panama City (Ascension Sacred Heart Bay), or Dothan AL with adequate advance notice. Apply by calling JTrans for the current registration process.

Jackson County has NO fixed-route public bus system — JTrans paratransit is the only public-transit option. All trips require advance reservation; same-day rides are typically not available. Florida TD framework's three-pathway eligibility (60+ OR disability OR low-income) is broad, so most Jackson seniors qualify. Trip purposes span medical, nutritional, shopping, education, recreation, and employment. Curb-to-curb means JTrans picks up at the curb (not door) — riders must navigate from the building's curb to the vehicle; for door-to-door assistance, request it at registration but note it may not be available for all trips. Vehicles have wheelchair lifts. For tertiary medical care, advance scheduling for Tallahassee or Panama City or Dothan AL is possible with adequate lead time. The 850-482-7433 phone serves as the general JTrans line; confirm the current reservation extension when calling.

What you'll need

Proof of age 60+ OR documented disability OR low-income TD eligibility (Medicare card, Florida ID, physician note, income documentation)
Proof of Jackson County residency (utility bill, lease, or government correspondence)
Completed Florida TD eligibility application
Advance reservation (typically 2+ business days; cross-county trips need more lead time)

Where to apply

Apply online: official application

By phone: 850-482-7433

Renewals

periodic re-registration; rides scheduled per trip with advance booking

Official source →Last verified · June 3, 2026

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Not legal or financial advice. The agency makes the final eligibility decision.