How to apply for JTA Transportation Disadvantaged Paratransit (Nassau County)

Who it's for

Nassau County's door-to-door paratransit is coordinated by the Jacksonville Transportation Authority (JTA), which took over as the county's Community Transportation Coordinator under Florida's Transportation Disadvantaged (TD) program on October 1, 2024 (the service was previously run by NassauTRANSIT). TD rides serve Nassau County residents who have no other means of transportation, with priority on life-sustaining and medical trips set by the local coordinating board. Florida's TD framework covers people who cannot transport themselves because of age, disability, or income. Each trip costs $2, payable by cash or the MyJTA app. To apply, request an eligibility application by calling Nassau reservations at 904-261-0700 or toll-free 1-800-298-9122; JTA staff can help complete it. JTA reservations: 904-265-6999.

What you'll need

• Completed JTA TD eligibility application (request by phone or mail; staff can assist)
• Proof of Nassau County residency
• Documentation supporting a TD category (age, disability, or income) and lack of other transportation
• Advance reservation for each trip

Where to apply

What to say when you call

"Hello, I'm calling to ask about JTA Transportation Disadvantaged Paratransit (Nassau County). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need completed JTA TD eligibility application (request by phone or mail; staff can assist), proof of Nassau County residency, documentation supporting a TD category (age, disability, or income) and lack of other transportation — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

periodic TD re-eligibility; rides scheduled per trip with advance booking