How to apply for LIHEAP energy assistance (United Community Action Network) — Douglas
United Community Action Network (UCAN)
Who it's for
United Community Action Network (UCAN) runs utility assistance for people who live in Douglas or Josephine County and meet income guidelines. It can help pay energy bills and buy wood, oil, propane or pellets for home heating, and payments go straight to the utility. Funds are only available at certain times of the year. Call 1-800-301-8226 (800-301-UCAN) to schedule an appointment; UCAN meets in Roseburg and Grants Pass and at outreach sites.
The Community Action Agency decides eligibility and the benefit amount, and help depends on available funds. Statewide income screening lives on or.state.liheap.
People who qualify for one senior program often qualify for others. See everything you may qualify for — free, no SSN, about five minutes.
Find my benefitsWhat you'll need
- Photo ID for anyone in the household over 18
- Social Security numbers for everyone in the household
- Copies of utility bills or fuel receipts
- Proof of income for the month before your appointment
Where to apply
Apply online: official application
By phone: 1-800-301-8226
What to say when you call
"Hello, I'm calling to ask about LIHEAP energy assistance (United Community Action Network) — Douglas. I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need photo ID for anyone in the household over 18, social Security numbers for everyone in the household, copies of utility bills or fuel receipts — is anything else required? What is the best next step?"
Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.
Renewals
annual
Not sure if you qualify? Run a free check first.
Find my benefitsNot legal or financial advice. The agency makes the final eligibility decision.