How to apply for LIHEAP energy assistance (CAPECO) — Umatilla

Who it's for

The Low-Income Home Energy Assistance Program (LIHEAP) gives income-eligible households a one-time payment to their energy company to help with heating costs. In Umatilla County, energy help is run by the Community Action Program of East Central Oregon (CAPECO). CAPECO is not taking new online energy applications right now, but you can make an appointment to apply in person, including if you have a shut-off notice. Payments go straight to the energy company and usually take 8 to 10 weeks after approval. Call the Pendleton office at 541-276-1926 or 800-752-1139, or the Hermiston office at 541-289-7755 or 800-214-4776. Funds are limited.

What you'll need

• State-issued picture ID for household members 18 or older
• Social Security cards for everyone in the home
• Proof of all household income for the previous calendar month
• Current electric and heating bill (gas, oil, propane, wood, pellets) in an adult household member's name
• Past-due or shut-off notice, if you have one
• Recent rental agreement, if heat is included in the rent

Where to apply

What to say when you call

"Hello, I'm calling to ask about LIHEAP energy assistance (CAPECO) — Umatilla. I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need state-issued picture ID for household members 18 or older, social Security cards for everyone in the home, proof of all household income for the previous calendar month — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

annual