Benefits · Transportation
How to apply for TRAX (West Texas Opportunities) Demand-Response Transit (Brewster County)
TRAX (the public transit program of West Texas Opportunities, Inc.) — demand-response transit district serving an 18-county rural West Texas service area including Brewster, Presidio, and Jeff Davis; operated by West Texas Opportunities, Inc. (WTO), a 501(c)(3) nonprofit headquartered in Lamesa
Who it's for
TRAX is the demand-response public transit service serving Brewster County, operated by West Texas Opportunities, Inc. (WTO) — a 501(c)(3) nonprofit. TRAX covers an 18-county rural West Texas service area from Alpine, Marathon (within Brewster). Demand-response transit means advance reservations are required; service is flexible and door-to-door for general public, elderly, and disabled riders. There is NO fixed-route bus or rail transit within Brewster County — TRAX is the only public transit option. The Amtrak Sunset Limited passenger rail stops in Alpine (Brewster) — providing actual long-distance rail service from this remote region to El Paso, San Antonio, Houston, and Los Angeles. For seniors needing rides to medical appointments in El Paso, Midland, or Alpine, TRAX is the principal mobility option. Apply for TRAX rides by calling WTO at 1-800-245-9028 with at least 24-48 hours advance notice. Senior fare is typically reduced (sliding-scale based on demand-response model).
Brewster County is part of the most remote Texas transit territory. TRAX is the only public transit option; service requires advance reservation. For tertiary medical appointments (El Paso, Midland), TRAX can coordinate longer-distance trips but advance scheduling is essential. Amtrak service at Alpine adds an actual passenger rail option for long-distance trips.
What you'll need
- For TRAX rides: advance reservation (24-48 hours typical)
- Proof of Brewster County residency
- For senior or disability fare: government-issued ID
Where to apply
Apply online: official application
By phone: 1-800-245-9028
What to say when you call
"Hello, I'm calling to ask about TRAX (West Texas Opportunities) Demand-Response Transit (Brewster County). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need for TRAX rides: advance reservation (24-48 hours typical), proof of Brewster County residency, for senior or disability fare: government-issued ID — is anything else required? What is the best next step?"
Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.
Renewals
ongoing for registered riders
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Find my benefitsNot legal or financial advice. The agency makes the final eligibility decision.