How to apply for Dallas County Health and Human Services — CEAP (Texas LIHEAP)
Dallas County Health and Human Services (DCHHS) — a department of the Dallas County Commissioners Court at 2377 Stemmons Fwy, Suite 201LB-16, Dallas TX 75207; the direct TDHCA Comprehensive Energy Assistance Program (CEAP) subrecipient for Dallas County; supplements the broader TDHCA CEAP statewide framework (see tx.ceap)
Who it's for
Dallas County Health and Human Services (DCHHS) is the DIRECT TDHCA-contracted Comprehensive Energy Assistance Program (CEAP) subrecipient for Dallas County — a distinctive delivery model where a county BoCC health department (rather than a Community Action Agency or non-profit) administers CEAP locally. The program provides utility bill assistance, deposit assistance, and energy crisis assistance to low-income Dallas County households. Eligibility is set at 150% of the Federal Poverty Income Guidelines ($23,940/year single 2026). Senior-headed households receive application priority. Texas summer heat makes COOLING-CRISIS assistance especially relevant for Dallas County seniors — Dallas is in a Texas heat-mortality risk zone. Apply by calling DCHHS at 214-819-1848 or by downloading the application from dallascounty.org and mailing it to DCHHS at 2377 Stemmons Fwy, Suite 201LB-16, Dallas TX 75207. The BoCC-department CEAP delivery model in Dallas is structurally similar to Florida's BoCC-department LIHEAP delivery in Hendry, Glades, DeSoto, and Monroe counties — a county health department fills the role typically played by a separate Community Action Agency nonprofit.
DCHHS administers Dallas County CEAP on a first-come-first-served basis — funds can exhaust mid-fiscal-year. Apply EARLY in the cooling season (typically March-April) and heating season (typically October-November). The 150% FPL income gate is the statewide TDHCA standard. Dallas County's BoCC-department CEAP delivery is distinctive among large TX metro counties (Harris uses BakerRipley nonprofit subrecipient) — DCHHS handles intake directly. Texas climate makes summer cooling crisis the dominant senior emergency-utility risk; heat-related illness is a documented Dallas County mortality risk. The application packet must be COMPLETE — incomplete applications are returned and delay processing.
People who qualify for one senior program often qualify for others. See everything you may qualify for — free, no SSN, about five minutes.
Discover my benefitsWhat you'll need
- Proof of all household income for the 30 days before the application date (Social Security award letter, pension statement, pay stubs, SSI award letter)
- Current energy bill (Oncor, retail electric provider, or Atmos Energy) and any past-due notices
- Photo identification for the head of household
- Proof of Dallas County residency (utility bill, lease, or government correspondence)
- Documentation of household members and ages (especially seniors, disabled, children under 6 for priority)
- Social Security numbers for all household members
- For crisis assistance: shutoff notice OR documentation of energy crisis
Where to apply
Apply online: official application
By phone: 214-819-1848
What to say when you call
"Hello, I'm calling to ask about Dallas County Health and Human Services — CEAP (Texas LIHEAP). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of all household income for the 30 days before the application date (Social Security award letter, pension statement, pay stubs, SSI award letter), current energy bill (Oncor, retail electric provider, or Atmos Energy) and any past-due notices, photo identification for the head of household — is anything else required? What is the best next step?"
Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.
Renewals
up to multiple benefits per program year (regular + summer crisis + winter crisis)
Not sure if you qualify? Run a free check first.
Discover my benefitsNot legal or financial advice. The agency makes the final eligibility decision.