How to apply for Monroe County Emergency Aid — Referral Coordination

Who it's for

Monroe County emergency aid: (1) Monroe DSS for Temporary Assistance, Emergency HEAP, and one-time grants (585-753-6510); (2) Monroe OFA for senior-specific case management (585-753-6280); (3) Monroe hospital safety net (585-275-2100); (4) Monroe transit (585-288-1700); (5) Catholic Charities of the Diocese of Rochester (covers most of the Finger Lakes); (6) Foodlink (Rochester regional food bank for 10 counties); (7) Action for a Better Community / Pro Action (regional CAAs). Dial 211 for general referrals.

What you'll need

• Proof of age 60+
• Proof of all household income
• Proof of Monroe County residency
• Photo identification

Where to apply

What to say when you call

“Hello, I'm calling to ask about Monroe County Emergency Aid — Referral Coordination. I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of age 60+, proof of all household income, proof of monroe county residency — is anything else required? What is the best next step?”

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

as-needed