How to apply for Monroe County DSS — HEAP Energy Assistance (Monroe County)

Who it's for

Monroe County DSS delivers NY's HEAP: Regular HEAP (annual heating help), Emergency HEAP (utility shut-off / fuel-out crises), and Cooling Assistance (AC unit). Eligibility approximately at 60% State Median Income. Seniors age 60+ may apply through Monroe OFA (585-753-6280) for priority processing. Monroe DSS HEAP line: 585-753-6510. Apply online at mybenefits.ny.gov.

What you'll need

• Proof of all household income
• Recent heating bill (or rent receipt if heat included)
• Proof of Monroe County residency
• Social Security numbers for all household members
• Photo identification

Where to apply

What to say when you call

"Hello, I'm calling to ask about Monroe County DSS — HEAP Energy Assistance (Monroe County). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of all household income, recent heating bill (or rent receipt if heat included), proof of Monroe County residency — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

annual application per program year