How to apply for URMC — Strong Memorial Hospital + Highland Hospital — Financial Assistance (Monroe County)

Who it's for

Monroe County's principal community hospital safety net is Strong Memorial Hospital (URMC, Rochester) — academic Level 1 trauma + tertiary referral for the entire Finger Lakes / Western NY region; Highland Hospital (URMC, Rochester); Rochester General Hospital (RGH, Rochester Regional Health); Unity Hospital (RRH, Greece); also St. Ann's Community for senior care. The Financial Assistance Program covers uninsured/underinsured residents — sliding scale typically discounts charges up to 100% at the lower income brackets with reduced rates above. Note: NY Medicaid ABD's ~138% FPL gate means many Finger Lakes seniors qualify for Medicaid and would access these hospitals through Medicaid rather than FAP. Apply at the hospital's financial counseling office or at https://www.urmc.rochester.edu/billing/financial-assistance. Phone: 585-275-2100.

What you'll need

• Proof of household income
• Proof of Monroe County / NY residency
• Photo identification
• Proof of uninsured status or insurance gap
• Hospital bill or pre-treatment estimate

Where to apply

What to say when you call

“Hello, I'm calling to ask about URMC — Strong Memorial Hospital + Highland Hospital — Financial Assistance (Monroe County). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of household income, proof of monroe county / ny residency, photo identification — is anything else required? What is the best next step?”

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

per-encounter or annual