Benefits · Emergency Aid

How to apply for Orleans County Emergency Aid — Referral Coordination

Orleans County DSS + OFA + community-based organizations — coordinated emergency aid framework

Who it's for

Orleans County emergency aid: (1) Orleans DSS for Temporary Assistance, Emergency HEAP, and one-time grants (585-589-7000); (2) Orleans OFA for senior-specific case management (585-589-3191); (3) Orleans hospital safety net (585-798-2000); (4) Orleans transit (585-589-3198); (5) Catholic Charities of the Diocese of Rochester (covers most of the Finger Lakes); (6) Foodlink (Rochester regional food bank for 10 counties); (7) Action for a Better Community / Pro Action (regional CAAs). Dial 211 for general referrals.

Orleans: referral-coordination model. Catholic Charities Rochester + Foodlink are the regional anchors.

What you'll need

Proof of age 60+
Proof of all household income
Proof of Orleans County residency
Photo identification

Where to apply

Apply online: official application

By phone: 211

Renewals

as-needed

Official source →Last verified · June 8, 2026

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Not legal or financial advice. The agency makes the final eligibility decision.