Benefits · Emergency Aid

How to apply for Orleans County DSS — HEAP Energy Assistance (Orleans County)

Orleans County Department of Social Services (DSS) — administers NY HEAP for Orleans County as the local OTDA delivery agent; Orleans OFA also accepts HEAP applications for seniors 60+ via priority pathway

Who it's for

Orleans County DSS delivers NY's HEAP: Regular HEAP (annual heating help), Emergency HEAP (utility shut-off / fuel-out crises), and Cooling Assistance (AC unit). Eligibility approximately at 60% State Median Income. Seniors age 60+ may apply through Orleans OFA (585-589-3191) for priority processing. Orleans DSS HEAP line: 585-589-7000. Apply online at mybenefits.ny.gov.

Orleans: County DSS delivery of NY HEAP. Application windows are seasonal.

What you'll need

Proof of all household income
Recent heating bill (or rent receipt if heat included)
Proof of Orleans County residency
Social Security numbers for all household members
Photo identification

Where to apply

Apply online: official application

By phone: 585-589-7000

Renewals

annual application per program year

Official source →Last verified · June 8, 2026

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Not legal or financial advice. The agency makes the final eligibility decision.