How to apply for Rochester Regional Health — Geneva General Hospital — Financial Assistance (Seneca County)

Who it's for

Seneca County's principal community hospital safety net is Geneva General Hospital (Geneva, Rochester Regional Health, formerly Finger Lakes Health) — serves eastern Ontario + western Seneca; tertiary referrals route to Rochester General or URMC Strong; Schuyler Hospital (Montour Falls, Cayuga Health System) serves southern Seneca / Schuyler. The Financial Assistance Program covers uninsured/underinsured residents — sliding scale typically discounts charges up to 100% at the lower income brackets with reduced rates above. Note: NY Medicaid ABD's ~138% FPL gate means many Finger Lakes seniors qualify for Medicaid and would access these hospitals through Medicaid rather than FAP. Apply at the hospital's financial counseling office or at https://www.rochesterregional.org/patients-and-visitors/billing-financial-assistance. Phone: 315-787-4000.

What you'll need

• Proof of household income
• Proof of Seneca County / NY residency
• Photo identification
• Proof of uninsured status or insurance gap
• Hospital bill or pre-treatment estimate

Where to apply

What to say when you call

“Hello, I'm calling to ask about Rochester Regional Health — Geneva General Hospital — Financial Assistance (Seneca County). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of household income, proof of seneca county / ny residency, photo identification — is anything else required? What is the best next step?”

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

per-encounter or annual