How to apply for HICAP: free Medicare counseling in California (Health Insurance Counseling and Advocacy Program)

Who it's for

HICAP is California's State Health Insurance Assistance Program (SHIP). Trained counselors give free, confidential, one-on-one help with Medicare, Medicare Advantage and Part D drug plans, Medigap, long-term care insurance, and other health insurance questions. HICAP can also give legal help or referrals for Medicare and long-term care insurance problems, and runs community classes on Medicare and Medi-Cal. Counseling is for people 65 or older who are eligible for Medicare, younger people with a disability who are eligible for Medicare, and people who will soon be eligible. Every county has a local HICAP office. Call 1-800-434-0222 to reach the office for your county.

What you'll need

• Medicare card
• A list of your prescription drugs, if you are comparing drug plans

Where to apply

What to say when you call

"Hello, I'm calling to ask about HICAP: free Medicare counseling in California (Health Insurance Counseling and Advocacy Program). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need medicare card, a list of your prescription drugs, if you are comparing drug plans — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

none