How to apply for SunLine SunDial Paratransit (Coachella Valley)

Who it's for

SunDial is SunLine Transit Agency's federally mandated ADA complementary paratransit service for Coachella Valley residents whose physical, cognitive, emotional, or visual disabilities functionally prevent them from independently using the SunBus fixed-route system. Service is offered within three-quarters of a mile on either side of a SunBus local fixed route in the Coachella Valley (Palm Springs, Cathedral City, Rancho Mirage, Palm Desert, Indian Wells, La Quinta, Indio, Coachella, Desert Hot Springs, Thousand Palms, and Mecca/Thermal); it does NOT cover the 10 Commuter Link corridor (Indio to San Bernardino). Eligibility is functional, not based on diagnosis or age alone. The application packet (Parts A & B) requires healthcare-provider certification. SunDial complements (it does not duplicate) RTA Dial-A-Ride, which serves western Riverside County.

What you'll need

• Completed SunDial Customer Certification Application (Parts A & B)
• Healthcare-provider certification (included as Part B in the application packet)
• Government-issued photo ID

Where to apply

What to say when you call

"Hello, I'm calling to ask about SunLine SunDial Paratransit (Coachella Valley). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need completed SunDial Customer Certification Application (Parts A & B), healthcare-provider certification (included as Part B in the application packet), government-issued photo ID — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

SunDial Customer ID; recertification cadence not stated on page