How to apply for RABA Response ADA Paratransit (Shasta County)

Who it's for

RABA Response (formerly Demand Response) is the Redding Area Bus Authority's ADA paratransit service — an origin-to-destination, shared-ride, advance-reservation service for people whose disability functionally prevents them from using the fixed-route bus. Eligibility is based on your ability to use public transit, not your specific diagnosis: you may qualify if you cannot get to or from a bus stop, cannot board, ride, or exit a regular bus by yourself even when it is accessible, or cannot navigate the transit system on your own. The service area extends 3/4 mile on each side of RABA's fixed routes in the Redding area. Certification requires a completed RABA Response application and an in-person assessment; RABA mails an eligibility decision within 21 days. To request an application, call (530) 245-7076 or email RABA@RABAride.com.

What you'll need

• Completed RABA Response application (submit in person or by mail to 3333 South Market Street, Redding CA 96001, or by email to RABA@RABAride.com as one attachment)
• In-person assessment scheduled by RABA after your application is received

Where to apply

What to say when you call

"Hello, I'm calling to ask about RABA Response ADA Paratransit (Shasta County). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need completed RABA Response application (submit in person or by mail to 3333 South Market Street, Redding CA 96001, or by email to RABA@RABAride.com as one attachment), in-person assessment scheduled by RABA after your application is received — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

Eligibility period set by transit agency (typically 3-5 years)