How to apply for Sonoma County Paratransit (ADA, Sonoma County)

Who it's for

Sonoma County Paratransit is the ADA complementary paratransit service for people whose physical or cognitive impairment makes them unable to use Sonoma County Transit's lift-equipped fixed-route buses independently for some or all trips. Eligibility is functional, not age-based. To apply, call SCT Paratransit at 1-707-565-7433 to have an application mailed; submit the completed application by mail to Sonoma County Transit at 355 W. Robles Ave, Santa Rosa, CA 95407, or by email to sct-paratransit@sonomacounty.gov. Eligibility is determined within 21 days of receiving a complete application. The City of Santa Rosa also operates its own paratransit (reachable at 707-546-1999) for trips within its city service area.

What you'll need

• Completed Sonoma County Paratransit eligibility application (requested by phone at 1-707-565-7433)
• Information about your physical or cognitive impairment supporting the inability to use fixed-route service

Where to apply

What to say when you call

"Hello, I'm calling to ask about Sonoma County Paratransit (ADA, Sonoma County). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need completed Sonoma County Paratransit eligibility application (requested by phone at 1-707-565-7433), information about your physical or cognitive impairment supporting the inability to use fixed-route service — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

ADA certification reviewed periodically per SCT policy