Benefits · Utility Assistance
How to apply for Broward Family Success LIHEAP (Low Income Home Energy Assistance)
Broward County Family Success Administration Division
Who it's for
Broward County's Family Success Administration Division administers the federal Low Income Home Energy Assistance Program (LIHEAP) for residents struggling to pay their electric bill. Qualifying low-income households can receive up to $900 per year in direct utility payments — paid by the County straight to Florida Power & Light on the household's behalf, never as a check to the household. Eligibility is based on income and household size against the current federal poverty guidelines. As of late 2023, all LIHEAP applications are submitted online only — mail-in is no longer accepted. Application windows open and close periodically based on funding availability; check the Family Success LIHEAP page or call the Call Center at 954-357-5025 (Monday through Friday, 8:30 a.m. – 5:00 p.m.) for the current status. Processing eligible applications takes up to 45 days, so apply well before any shut-off date if possible. Family Success also runs the Community Services Block Grant (CSBG) and emergency rental assistance programs through the same intake process.
Broward LIHEAP is online-only (no in-person or mail-in applications since November 2023) and processes applications in 45 days — apply early in the bill cycle, not at the point of shut-off. The income gate modeled here is approximately 150% of the federal poverty guidelines ($23,400 single, scaled up by household size). Application windows open and close based on funding availability — check broward.org/FamilySuccess or call 954-357-5025 for the current open/closed status before applying. LIHEAP payments go directly to FPL on the household's behalf; the household never receives a check.
What you'll need
- Government-issued photo ID for the applicant (age 18+)
- Social Security cards for each household member
- Proof of household income (pay stubs, Social Security award letter, SSA-1099)
- Current electric bill from Florida Power & Light
- Proof of Broward County residency (lease, utility bill, government correspondence)
- Completed online LIHEAP application via broward.org/FamilySuccess (in-person and mail-in applications are no longer accepted)
Where to apply
Apply online: official application
By phone: 954-357-5025
Renewals
annual; benefit capped at approximately $900 per household per 12-month period
Not sure if you qualify? Run a free check first.
Find my benefitsNot legal or financial advice. The agency makes the final eligibility decision.