Benefits · Healthcare
How to apply for HCA Florida Orange Park Hospital Financial Assistance
HCA Florida Orange Park Hospital — HCA Florida Healthcare affiliate; 277-bed acute-care hospital at 2001 Kingsley Avenue, Orange Park FL 32073; principal hospital safety net serving Clay County and the Jacksonville-southwest suburban area
Who it's for
HCA Florida Orange Park Hospital — a 277-bed acute-care HCA Florida affiliate at 2001 Kingsley Avenue in Orange Park — is the principal hospital safety net for Clay County, serving Orange Park, Fleming Island, Middleburg, and the surrounding Jacksonville southwest suburbs. The hospital follows the HCA Florida Healthcare Financial Assistance Policy: patients without health insurance who are between 0% and 200% of the Federal Poverty Level (FPL) and provide sufficient supporting documentation receive a 100% charity discount. For patients with balances greater than $1,500 whose documented income is between 201% and 400% FPL, the expanded financial assistance policy may reduce the amount owed (typically a sliding-scale discount). HCA requires that all federal, state, and third-party payer sources (Medicare, Medicaid, private insurance) be billed and resolved before charity is applied — no charity discount can be applied to accounts with outstanding payer liability. Medicare accounts and all non-Medicare inpatient accounts require income verification documentation. The Uninsured Discount is available for patients with no third-party payer who do not qualify for Medicaid, Charity, or other discount programs. Apply by calling the HCA Patient Financial Services team or via the Orange Park Hospital Patient Financial Resources portal.
HCA Florida Orange Park Hospital uses a tiered Financial Assistance Policy: 0-200% FPL receives 100% charity (if documentation complete), and 201-400% FPL receives sliding-scale discounts for balances greater than $1,500. The modeled $31,200 income gate is the 200% FPL single-person 2026 threshold for the 100% charity tier — patients above this may still qualify for partial assistance on the expanded program. Critical requirement: HCA cannot apply charity until all payer sources (Medicare, Medicaid, private insurance) have been billed and resolved — bills appearing during the Medicaid pending phase are normal but charity processing waits. The Uninsured Discount is a separate program for patients with no third-party payer who don't qualify for Medicaid or Charity. Application typically processes in 30-60 days; keep all denial letters and income documentation organized. For seniors who choose HCA Orange Park, expect to handle both the FAP application AND a Medicaid eligibility review as parallel processes.
What you'll need
- Completed HCA Florida Patient Financial Assistance Application
- Proof of household income (recent pay stubs, Social Security award letter, tax return, SSA-1099)
- Proof of family/household size
- Photo identification
- Documentation of insurance status (denial letter, Medicaid denial, or proof of uninsured status)
- For inpatient + Medicare accounts: full income verification required
Where to apply
Apply online: official application
By phone: 904-639-8500
Renewals
per encounter; documentation refresh required for ongoing patients
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Find my benefitsNot legal or financial advice. The agency makes the final eligibility decision.