Benefits · Transportation
How to apply for CATConnect ADA Paratransit (Collier County)
Collier Area Transit (CAT) CATConnect — Collier County Mobility Manager Office
Who it's for
CATConnect is Collier Area Transit's ADA-mandated shared-ride paratransit service for Collier County residents whose disability prevents independent use of CAT fixed-route buses. The service is offered in accordance with the ADA Act of 1990: trips are provided when both origin and destination are within 3/4 mile of a fixed-route corridor. CATConnect offers three eligibility levels — unconditional approval, conditional approval (eligible for certain trip types or conditions), and visitor presumptive eligibility. Apply through the CAT Mobility Manager Office at (239) 252-7272 (Monday-Friday 8:00 a.m. – 5:00 p.m.); written applications require information provided by a licensed medical professional. Applications may also be obtained at the CAT office at 8300 Radio Road, Naples, FL 34104. Once approved, you receive a CATConnect identification card — this card can be shown to OTHER transit agencies to identify you as ADA eligible, providing reciprocal visitor access at peer paratransit systems across Florida and beyond.
CATConnect eligibility is decided by application + medical certification — disability alone does not guarantee eligibility. This scan can tell you that you appear functionally eligible to apply. Service is only available when both origin AND destination are within 3/4 mile of a CAT fixed-route corridor — addresses outside this corridor (much of inland Collier east of Collier Boulevard) are not eligible regardless of disability status. Conditional eligibility may be granted for specific trip types. Once approved, the CATConnect ID card serves as reciprocal ADA verification when visiting other transit agencies — useful for snowbirds and traveling seniors.
What you'll need
- Completed CATConnect Paratransit Application (with medical professional section)
- Medical certification from a licensed healthcare provider
- Government-issued photo ID with current Collier County address
- Assistance available by phone or in person at 8300 Radio Road, Naples, FL 34104
Where to apply
Apply online: official application
By phone: 239-252-7272
Renewals
periodic recertification (typically every 3 years; sooner for temporary disabilities)
Not sure if you qualify? Run a free check first.
Find my benefitsNot legal or financial advice. The agency makes the final eligibility decision.