How to apply for UF Health Jacksonville Financial Assistance

Who it's for

UF Health Jacksonville is the safety-net hospital system serving Duval County and northeast Florida — the assets are owned by the City of Jacksonville and operated under contract with the University of Florida College of Medicine — Jacksonville. The system anchors at UF Health Jacksonville (Springfield, formerly Shands Jacksonville) and UF Health North (in Northside Jacksonville). Through its Financial Assistance Policy, the system provides full or partial discounts on emergency and medically necessary care for patients who cannot afford to pay. Uninsured and underinsured patients with family adjusted income at or below 200 percent of the Federal Poverty Guidelines may qualify for up to a 100 percent discount (full charity). Patients above 200 percent FPG who are uninsured but don't qualify for full charity may receive a 45 percent self-pay discount off gross charges. Before financial assistance is approved, patients must first apply for any other coverage they could potentially qualify for — Medicare, Medicaid, the Health Insurance Marketplace, Disability, or county programs — and follow through with those applications. Apply through a UF Health Financial Counselor at (904) 244-4015 or enroll@jax.ufl.edu.

What you'll need

• Proof of household income (pay stubs, Social Security award letter, tax return, SSA-1099)
• Proof of household/family size
• Documentation that you have applied for or been denied other available coverage (Medicare, Medicaid, Marketplace, Disability)
• Photo identification
• Proof of Duval County / UF Health Jacksonville service area residency

Where to apply

Renewals

per encounter; annual recertification for ongoing patients