How to apply for StarMetro Dial-A-Ride ADA Paratransit

Who it's for

StarMetro Dial-A-Ride is Tallahassee's ADA-mandated shared-ride paratransit service for Leon County residents whose disability prevents them from independently using StarMetro fixed-route buses. The service is door-to-door within the StarMetro service area and operates during the same hours as fixed-route service. Eligibility is functional, not categorical — disability or use of a mobility aid alone does NOT guarantee eligibility. The application process requires submission of the Application for Transportation Assistance form, a Professional Verification form completed by the applicant's licensed healthcare professional (physician, occupational therapist, or other qualified provider), and an in-person or telephone interview with StarMetro staff. The same application form handles ADA paratransit AND Florida Transportation Disadvantaged (TD) eligibility — the latter is for low-income riders without ADA-qualifying disabilities. Call (850) 891-5199 to request the application packet or to schedule the eligibility interview.

What you'll need

• Completed StarMetro Application for Transportation Assistance
• Professional Verification form completed by your licensed healthcare professional (physician, occupational therapist, etc.)
• Proof of income (for the TD pathway — required for TD-eligibility applicants, optional for ADA-only applicants)
• Government-issued photo ID with current Leon County address
• In-person or telephone interview with StarMetro eligibility staff

Where to apply

Renewals

periodic recertification (typically every 3 years; sooner for temporary disabilities)