Benefits · Healthcare
How to apply for AdventHealth Financial Assistance Policy (Marion — AdventHealth Ocala)
AdventHealth — Adventist Health System; primary Marion campus is AdventHealth Ocala (formerly Munroe Regional Medical Center)
Who it's for
AdventHealth is the dominant private nonprofit hospital system in Marion County, with AdventHealth Ocala (formerly Munroe Regional Medical Center, acquired by AdventHealth in 2019) serving as the primary Marion-county hospital. Marion's other major hospital is HCA Florida Ocala Hospital (private for-profit, HCA Healthcare). AdventHealth's system-wide §501(r) Financial Assistance Policy applies at AdventHealth Ocala under the same terms as at AdventHealth Altamonte Springs, Kissimmee, Celebration, and other Florida AdventHealth hospitals. Under the AdventHealth policy: patients with annual household income at or below 250 percent of the Federal Poverty Guideline receive a 100 percent reduction in financial responsibility for emergent or medically necessary care. Beyond charity care, AdventHealth provides Amounts Generally Billed (AGB) protection for uninsured patients — billing is automatically capped at the average of accounts paid in full over the past 12 months for Medicare, Medicare Advantage, and contracted commercial insurance. Uninsured AdventHealth patients are never billed more than this amount, regardless of charity-care application. Call 800-462-0490 for assistance; mail completed forms to AdventHealth, PO Box 935979, Atlanta, GA 31193-5979.
AdventHealth Financial Assistance is per-encounter and applies to emergent or medically necessary care only. Full 100% charity is available for patients at or below 250% of the Federal Poverty Guideline (the modeled $39,000 figure is 250% FPL for a single-person household 2026; scaled up by household size). Uninsured patients automatically receive Amounts Generally Billed (AGB) protection regardless of income — uninsured bills are capped at insurance-equivalent rates, typically a 60-80% reduction from list charges. AdventHealth Ocala is the primary Marion hospital. If you receive care at HCA Florida Ocala Hospital instead, you'll need to ask about HCA's separate financial assistance policy — HCA's terms are typically less generous than AdventHealth's per-encounter charity.
What you'll need
- Completed AdventHealth Financial Assistance Application
- Proof of household income (pay stubs, Social Security award letter, tax return, SSA-1099)
- Proof of family/household size
- Photo identification
- Documentation of insurance status (or proof of uninsured status for AGB protection)
- Mail to: AdventHealth, PO Box 935979, Atlanta, GA 31193-5979
Where to apply
Apply online: official application
By phone: 800-462-0490
Renewals
per encounter; annual recertification for ongoing patients
Not sure if you qualify? Run a free check first.
Find my benefitsNot legal or financial advice. The agency makes the final eligibility decision.