Benefits · Healthcare
How to apply for Orlando Health Financial Assistance Program
Orlando Health, Inc. (private nonprofit; successor to the legacy public-mission Orange Memorial Hospital)
Who it's for
Orlando Health is one of two dominant healthcare systems in Central Florida and is the historical safety-net hospital for Orange County — its flagship Orlando Regional Medical Center traces lineage to the public Orange Memorial Hospital established by Orange County in 1918. Orlando Health is currently a private nonprofit with §501(r) charity-care obligations. Its Financial Assistance Program provides full or partial discounts on emergent and medically necessary hospital services. Uninsured or underinsured patients whose validated income is at or below 225 percent of the most current Federal Poverty Level for their family size qualify for full charity care — a 100 percent discount on the qualifying account. Patients above 225 percent FPL but with limited resources may still qualify for partial assistance. Apply by completing the Guarantor Financial Statement Application (GFSA) in person or by mail; staff at Billing Customer Service ((321) 841-2596 or (877) 793-0145, Monday–Friday 8:30 a.m. – 4:30 p.m.) can guide you through the process.
Orlando Health financial assistance is per-encounter — you qualify only at the point you receive care at an Orlando Health facility (Orlando Regional Medical Center, Arnold Palmer Hospital for Children, Winnie Palmer, Health Central, Dr. P. Phillips, Bayfront Health St. Petersburg). Full charity (100% discount) requires household income at or below 225 percent of the Federal Poverty Level — the modeled $35,100 figure is 225% FPL for a single-person household 2026, scaled up by household size. Patients at higher income may still qualify for partial assistance based on assets and circumstances. You must also provide documentation of your income, assets, and any other coverage applications. Apply at Billing Customer Service (321) 841-2596 or (877) 793-0145.
What you'll need
- Completed Guarantor Financial Statement Application (GFSA)
- Proof of household income (pay stubs, Social Security award letter, tax return, SSA-1099)
- Bank statements
- Proof of family size
- Photo identification
- Documentation of any other healthcare coverage applications you may need to submit (Medicare, Medicaid, Marketplace)
Where to apply
Apply online: official application
By phone: 321-841-2596
Renewals
per encounter; annual recertification for ongoing patients
Not sure if you qualify? Run a free check first.
Find my benefitsNot legal or financial advice. The agency makes the final eligibility decision.