Benefits · Transportation
How to apply for PSTA Access ADA Paratransit
Pinellas Suncoast Transit Authority (PSTA)
Who it's for
PSTA Access (previously called DART) is Pinellas Suncoast Transit Authority's ADA-mandated shared-ride paratransit service. Eligibility is based on how a person's disability — under the ADA — affects daily life activities, specifically whether you can travel to a bus stop, board a fixed-route bus, and navigate the PSTA system. PSTA Access does NOT make eligibility decisions based on the type of disability, medical history, or a specific diagnosis; the test is functional. The application process is unusually accessible: call (727) 540-1888 to request an application (delivered by email, mail, or fax), complete a 30-minute mobility phone consultation with PSTA, complete medical verification, and receive a written eligibility determination by mail within 21 days. As a meaningful added benefit not offered by most paratransit systems, qualifying for PSTA Access also makes you eligible for a free PSTA bus pass for all regular fixed-routes, plus optional travel training to help you learn how to ride fixed-route service safely.
PSTA Access eligibility is decided by the 30-minute mobility consultation + medical verification — not by diagnosis or age alone. This scan can tell you that you appear functionally eligible to apply. As a notable bonus, qualifying for Access also gets you a FREE PSTA bus pass for fixed-route service — so a senior who qualifies for Access on paratransit also rides Pinellas fixed-route at no cost. Apply by calling (727) 540-1888 to request the application.
What you'll need
- Completed PSTA Access application (requested by phone, delivered via email/mail/fax)
- 30-minute mobility phone consultation with PSTA
- Medical verification from a healthcare provider
- Government-issued photo ID with current Pinellas County address
Where to apply
Apply online: official application
By phone: 727-540-1888
Renewals
periodic recertification; eligibility determination is mailed within 21 days of application completion
Not sure if you qualify? Run a free check first.
Find my benefitsNot legal or financial advice. The agency makes the final eligibility decision.