Benefits · Transportation
How to apply for Santa Rosa Transportation — Door-to-Door Paratransit (Tri-County Community Council CTC)
Santa Rosa Transportation — operated by Tri-County Community Council, Inc. as the designated Community Transportation Coordinator (CTC) for the Florida Transportation Disadvantaged (TD) program in Santa Rosa County; office at 7255 East Highway 90, Milton FL 32583
Who it's for
Santa Rosa Transportation is operated by Tri-County Community Council, Inc. as the designated Community Transportation Coordinator (CTC) for the Florida Transportation Disadvantaged (TD) program in Santa Rosa County. The service is door-to-door (paratransit) and coordinates medical and non-medical trips for Transportation Disadvantaged residents — including non-emergency medical treatment, nutritional and shopping trips, education, recreation, employment/training, and other daily needs. The Florida Commission for the Transportation Disadvantaged provides cost-sharing assistance for individuals who are not sponsored by another program and meet TD eligibility criteria — three pathways qualify: age 60+, documented disability, OR low-income transportation-disadvantaged status. A 24-hour advance reservation is requested for scheduling; office hours are Monday-Friday 8:00 a.m. to 5:00 p.m. Santa Rosa County does NOT operate a fixed-route bus system — TD paratransit is the only public-transit option. Apply by calling 850-626-6806 or toll-free 866-626-1053; complete a TD eligibility application at the Milton office.
Santa Rosa County has NO fixed-route public bus system — Santa Rosa Transportation is paratransit only (door-to-door). All trips require advance reservation (24 hours minimum requested); same-day rides are typically not available. The Florida TD framework's three-pathway eligibility (60+ OR disability OR low-income) is broad, so most Santa Rosa seniors qualify. Trip purposes span medical, nutritional, shopping, education, recreation, and employment — broader than peer counties that limit TD trips to medical only. The 24-hour advance reservation requirement is a real constraint for unscheduled medical needs; emergency-only transportation should pursue private alternatives or family/friend help. For Pensacola-area shopping or medical appointments not available in Santa Rosa, the Tri-County operator can coordinate cross-county trips when scheduled in advance.
What you'll need
- Proof of age 60+ OR documented disability OR low-income TD eligibility (Medicare card, Florida ID, physician note, income documentation)
- Proof of Santa Rosa County residency (utility bill, lease, or government correspondence)
- Completed Florida TD eligibility application
- Advance reservation (24-hour minimum requested; longer for high-demand routes)
Where to apply
Apply online: official application
By phone: 850-626-6806
Renewals
periodic re-registration; rides scheduled per trip with advance booking
Not sure if you qualify? Run a free check first.
Find my benefitsNot legal or financial advice. The agency makes the final eligibility decision.