Benefits · Utility Assistance
How to apply for Volusia County Human Services LIHEAP + EHEAP + Emergency Assistance
Volusia County Community Assistance Division — Human Services Branch
Who it's for
Volusia County's Community Assistance Division administers the county's safety-net programs through its Human Services Branch. Multiple parallel programs operate in tandem: the Low-Income Home Energy Assistance Program (LIHEAP) provides up to $1,000 per program year as a crisis benefit for heating, cooling, and other home energy costs; the Emergency Home Energy Assistance Program (EHEAP) Crisis is a senior-specific energy crisis program — elderly individuals can request a phone appointment with Human Services at (386) 239-7757; water assistance provides up to $600 to alleviate a past-due water account; and Emergency Rental Assistance is delivered through partnerships with One Voice for Volusia and Catholic Charities of Central Florida, providing up to six months of assistance for rent or utilities (including past-due amounts). For general Community Services questions, call (386) 736-2700.
Volusia County's safety-net programs are bundled through the Human Services Branch with multiple parallel pathways. LIHEAP caps at $1,000 per program year. EHEAP is senior-specific (age 60+ household member) and runs through a phone-appointment intake at (386) 239-7757 — useful for seniors who can't easily get to an office. Water assistance caps at $600 per delinquent account. Emergency Rental Assistance is delivered through nonprofit partners One Voice for Volusia and Catholic Charities of Central Florida, providing up to 6 months of help. Funding for each program runs in cycles — call (386) 239-7757 (Human Services) or (386) 736-2700 (Community Services) to confirm current intake status before applying.
What you'll need
- Government-issued photo ID for the applicant
- Proof of Volusia County residency
- Proof of household income (pay stubs, Social Security award letter, SSA-1099) — typically prior 30 days
- Current utility bill (LIHEAP/EHEAP) or shut-off notice; water bill (water assistance); eviction notice or lease (Emergency Rental Assistance)
- Social Security cards for household members
Where to apply
Apply online: official application
By phone: 386-239-7757
Renewals
LIHEAP capped at $1,000 per program year; Emergency Rental Assistance up to 6 months
Not sure if you qualify? Run a free check first.
Find my benefitsNot legal or financial advice. The agency makes the final eligibility decision.