How to apply for Shelby County Senior Transportation + Benefit Access (Shelby County)

Who it's for

Shelby County public transportation is provided through Shelby County public transportation (county dial-a-ride), offering deviated-fixed-route and demand-response curb-to-curb rides for medical appointments, senior centers, and essential errands across Shelby County (Shelbyville, Windsor, Stewardson, Cowden). Seniors and people with disabilities ride at reduced fares; the Illinois Benefit Access Program (Illinois Department on Aging) provides additional free/reduced fares for income-eligible riders 65+. Schedule rides in advance.

What you'll need

• Proof of age 60+ (or a Medicare card)
• Proof of Shelby County / Illinois residency
• Photo identification

Where to apply

What to say when you call

“Hello, I'm calling to ask about Shelby County Senior Transportation + Benefit Access (Shelby County). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of age 60+ (or a medicare card), proof of shelby county / illinois residency, photo identification — is anything else required? What is the best next step?”

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

as-needed / pass multi-year