Benefits · Emergency Aid
How to apply for Franklin County DSS — HEAP Energy Assistance (Franklin County)
Franklin County Department of Social Services (DSS) — administers NY HEAP for Franklin County as the local OTDA delivery agent; Franklin OFA also accepts HEAP applications for seniors 60+ via priority pathway
Who it's for
Franklin County DSS delivers NY's HEAP: Regular HEAP (annual heating help), Emergency HEAP (utility shut-off / fuel-out crises), and Cooling Assistance (AC unit). Eligibility approximately at 60% State Median Income. Seniors age 60+ may apply through Franklin OFA (518-481-1526) for priority processing. Franklin DSS HEAP line: 518-481-1838. Apply online at mybenefits.ny.gov. NOTE: North Country HEAP demand is unusually high due to severe winters — apply early in the season.
Franklin: County DSS delivery of NY HEAP. North Country has unusually high heating demand; apply early.
What you'll need
- Proof of all household income
- Recent heating bill (or rent receipt if heat included)
- Proof of Franklin County residency
- Social Security numbers for all household members
- Photo identification
Where to apply
Apply online: official application
By phone: 518-481-1838
What to say when you call
“Hello, I'm calling to ask about Franklin County DSS — HEAP Energy Assistance (Franklin County). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of all household income, recent heating bill (or rent receipt if heat included), proof of franklin county residency — is anything else required? What is the best next step?”
Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.
Renewals
annual application per program year
Not sure if you qualify? Run a free check first.
Find my benefitsNot legal or financial advice. The agency makes the final eligibility decision.