Benefits · Transportation
How to apply for RTS — Regional Transit Service (RGRTA) + RTS Access Paratransit (Monroe County)
Monroe County / regional transit operator — Regional Transit Service (RTS), operated by RGRTA (Rochester-Genesee Regional Transportation Authority), covers Monroe County (urban Rochester fixed-route) plus contracted service across Livingston, Ontario, Wayne, Wyoming, Genesee, Orleans, Seneca (8-county system). Senior reduced fare for age 65+ with RTS Senior ID. RTS Access ADA paratransit.
Who it's for
RTS — Regional Transit Service (RGRTA) + RTS Access Paratransit covers Monroe County. Reduced senior fares for riders age 60+ (county systems) or 65+ (RTS Senior ID). ADA paratransit available where fixed-route exists. Apply at the county transit office or via the operator. Phone: 585-288-1700.
Monroe: RTS — Regional Transit Service (RGRTA).
What you'll need
- Proof of Monroe County residency
- For senior fare: proof of age 60+ or 65+ (RTS)
- For paratransit: ADA-eligibility certification
Where to apply
Apply online: official application
By phone: 1-585-288-1700
What to say when you call
“Hello, I'm calling to ask about RTS — Regional Transit Service (RGRTA) + RTS Access Paratransit (Monroe County). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of monroe county residency, for senior fare: proof of age 60+ or 65+ (rts), for paratransit: ada-eligibility certification — is anything else required? What is the best next step?”
Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.
Renewals
ongoing; paratransit re-cert periodically
Not sure if you qualify? Run a free check first.
Find my benefitsNot legal or financial advice. The agency makes the final eligibility decision.