How to apply for NYC HRA — HEAP Energy Assistance (Manhattan) in New York
NYC Human Resources Administration (HRA) — administers the NY HEAP program in all 5 NYC boroughs as the local OTDA delivery agent
Who it's for
NYC HRA delivers NY's HEAP for Manhattan residents: Regular HEAP (annual heating help), Emergency HEAP (utility shut-off / fuel-out crises), and Cooling Assistance (AC unit). Eligibility approximately at 60% State Median Income; seniors 60+ get priority. Apply through ACCESS HRA online (access.nyc.gov), in person at an HRA Job Center, by calling 311, or at a designated NYC Aging Older Adult Center. NYC DSS OneNumber: 718-557-1399.
Manhattan: NYC HRA delivery of NY HEAP. Application windows are seasonal — Regular and Emergency HEAP close in spring; Cooling opens around April 15.
People who qualify for one senior program often qualify for others. See everything you may qualify for — free, no SSN, about five minutes.
Find my benefitsWhat you'll need
- Proof of all household income
- Recent heating bill (or rent receipt if heat included)
- Proof of Manhattan/NYC residency
- Social Security numbers for all household members
- Photo identification
Where to apply
Apply online: official application
By phone: 718-557-1399
What to say when you call
"Hello, I'm calling to ask about NYC HRA — HEAP Energy Assistance (Manhattan). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of all household income, recent heating bill (or rent receipt if heat included), proof of Manhattan/NYC residency — is anything else required? What is the best next step?"
Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.
Renewals
annual application per program year
Not sure if you qualify? Run a free check first.
Find my benefitsNot legal or financial advice. The agency makes the final eligibility decision.