How to apply for Ontario County Emergency Aid — Referral Coordination

Who it's for

Ontario County emergency aid: (1) Ontario DSS for Temporary Assistance, Emergency HEAP, and one-time grants (585-396-4060); (2) Ontario OFA for senior-specific case management (585-396-4040); (3) Ontario hospital safety net (585-396-6000); (4) Ontario transit (585-288-1700); (5) Catholic Charities of the Diocese of Rochester (covers most of the Finger Lakes); (6) Foodlink (Rochester regional food bank for 10 counties); (7) Action for a Better Community / Pro Action (regional CAAs). Dial 211 for general referrals.

What you'll need

• Proof of age 60+
• Proof of all household income
• Proof of Ontario County residency
• Photo identification

Where to apply

What to say when you call

“Hello, I'm calling to ask about Ontario County Emergency Aid — Referral Coordination. I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of age 60+, proof of all household income, proof of ontario county residency — is anything else required? What is the best next step?”

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

as-needed