Benefits · Emergency Aid
How to apply for Ontario County DSS — HEAP Energy Assistance (Ontario County)
Ontario County Department of Social Services (DSS) — administers NY HEAP for Ontario County as the local OTDA delivery agent; Ontario OFA also accepts HEAP applications for seniors 60+ via priority pathway
Who it's for
Ontario County DSS delivers NY's HEAP: Regular HEAP (annual heating help), Emergency HEAP (utility shut-off / fuel-out crises), and Cooling Assistance (AC unit). Eligibility approximately at 60% State Median Income. Seniors age 60+ may apply through Ontario OFA (585-396-4040) for priority processing. Ontario DSS HEAP line: 585-396-4060. Apply online at mybenefits.ny.gov.
Ontario: County DSS delivery of NY HEAP. Application windows are seasonal.
What you'll need
- Proof of all household income
- Recent heating bill (or rent receipt if heat included)
- Proof of Ontario County residency
- Social Security numbers for all household members
- Photo identification
Where to apply
Apply online: official application
By phone: 585-396-4060
What to say when you call
“Hello, I'm calling to ask about Ontario County DSS — HEAP Energy Assistance (Ontario County). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of all household income, recent heating bill (or rent receipt if heat included), proof of ontario county residency — is anything else required? What is the best next step?”
Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.
Renewals
annual application per program year
Not sure if you qualify? Run a free check first.
Find my benefitsNot legal or financial advice. The agency makes the final eligibility decision.