How to apply for PIPP Plus — Percentage of Income Payment Plan Plus

Who it's for

PIPP Plus is Ohio's distinctive ongoing utility payment program for low-income households. Eligible households pay 6% of monthly household income for natural gas and 6% for electricity (or 10% total for electric heat). The remainder is paid by the program. Income limit: 175% FPL (~$27,930 single). Must apply EVERY YEAR to maintain enrollment. ONGOING year-round assistance — distinctive vs HEAP's seasonal model. Distinctive — PIPP is one of the most generous ongoing utility programs in the US. Apply via Ohio Benefits or at local Community Action Agency. Phone: 1-800-282-0880.

What you'll need

• Proof of all household income (past 90 days)
• Recent utility bill (electric + gas if applicable)
• Proof of Ohio residency
• Social Security numbers for all household members

Where to apply

What to say when you call

"Hello, I'm calling to ask about PIPP Plus — Percentage of Income Payment Plan Plus. I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of all household income (past 90 days), recent utility bill (electric + gas if applicable), proof of Ohio residency — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Step by step

1. Gather proof of all household income from the past 90 days, such as pay stubs, benefit award letters, or other income documents.
2. Collect a recent utility bill for electricity and, if applicable, natural gas.
3. Get proof of Ohio residency, such as a current lease, mortgage statement, or official mail with your address.
4. Have the Social Security numbers ready for every person living in your household.
5. Choose how to apply: complete the application online through Ohio Benefits, or call the PIPP Plus helpline at 1-800-282-0880 to apply by phone.
6. Submit your application and all required documents through the channel you chose.
7. Mark your calendar to reapply every year — PIPP Plus requires annual renewal to stay enrolled.

What to expect: After submitting, the agency will review your application and documents. Processing times vary, so contact the helpline at 1-800-282-0880 if you need a status update or time estimate. If approved, your monthly utility payments are set at 6% of household income for natural gas and 6% for electricity — or 10% total if you use electric heat only — and the program covers the rest. Because PIPP Plus runs year-round, you can apply or re-enroll at any time, not just during a seasonal window. Keep in mind that enrollment must be renewed every year to continue receiving benefits, so watch for renewal notices and reapply before your current enrollment period ends.

Renewals

annual