How to apply for Winter Crisis Program (WCP) — Emergency Heating Aid

Who it's for

Ohio Winter Crisis Program (Nov 1 - March 31) provides emergency assistance to prevent heat shutoff or restore disconnected heat for low-income households. Income limit: 175% FPL (~$27,930 single). Maximum benefit varies by year (recently up to $750 per household). Must have an active heat shutoff notice or be already disconnected. Apply by appointment at the local Community Action Agency. Apply via Ohio Benefits or call 1-800-282-0880.

What you'll need

• Proof of all household income (past 90 days)
• Heat shutoff notice or disconnect documentation
• Recent utility bill
• Proof of Ohio residency

Where to apply

What to say when you call

"Hello, I'm calling to ask about Winter Crisis Program (WCP) — Emergency Heating Aid. I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of all household income (past 90 days), heat shutoff notice or disconnect documentation, recent utility bill — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Step by step

1. Check that you qualify: your household must have a heat shutoff notice or already be disconnected, and your income must be within the program limit. The Winter Crisis Program runs November 1 through March 31 only.
2. Gather your required documents: proof of all household income for the past 90 days, your heat shutoff notice or disconnect documentation, a recent utility bill, and proof of Ohio residency.
3. Contact your local Community Action Agency to schedule an appointment — this program requires an in-person appointment to apply.
4. Apply online through Ohio Benefits or call 1-800-282-0880 to start or complete your application.
5. Bring all gathered documents to your scheduled appointment at the Community Action Agency.
6. Ask the agency about processing times and next steps for your heating assistance during your appointment.

What to expect: After submitting your application, the Community Action Agency will review your documents and determine your eligibility. Processing times vary, so ask the agency for an estimate when you apply. If approved, the benefit is paid once per program year — it cannot be received again until the next program year begins. Keep in mind that this program is an emergency layer on top of HEAP and may work alongside other programs like PIPP Plus, so ask the agency whether you qualify for those as well. Because the Winter Crisis Program only runs November 1 through March 31, do not wait to apply if you have an active shutoff notice or your heat has already been disconnected. You will need to reapply each program year to receive assistance again.

Renewals

annual