How to apply for Texas Health Information, Counseling and Advocacy Program (HICAP): free Medicare counseling

Who it's for

Texas's Health Information, Counseling and Advocacy Program (HICAP) is the state's free Medicare counseling program, the State Health Insurance Assistance Program (SHIP) for Texas. Certified benefits counselors, trained and overseen by HHSC, the Texas Legal Services Center, and the Area Agencies on Aging, help people understand Medicare and pick a plan that works for them. Counselors explain Original Medicare eligibility, enrollment, benefits, complaints, rights and appeals; compare Medigap (Medicare Supplement) policies; explain and compare Medicare Advantage (Part C) plans and help enroll or disenroll; compare Part D drug plans and find other prescription help; and explain long-term care insurance. Medicare beneficiaries and their representatives of any age are eligible. Call the free Texas Medicare helpline at 1-800-252-9240 or find your local Area Agency on Aging office.

What you'll need

• Medicare card
• A list of your prescription drugs, if you are comparing drug plans

Where to apply

What to say when you call

"Hello, I'm calling to ask about Texas Health Information, Counseling and Advocacy Program (HICAP): free Medicare counseling. I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need medicare card, a list of your prescription drugs, if you are comparing drug plans — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

none