How to apply for Free VA Benefits Claims Assistance (Virginia Department of Veterans Services)

Who it's for

Virginia Department of Veterans Services representatives help veterans and their families prepare and file VA disability compensation, pension, and appeal claims at no charge, from more than 38 offices across the state. Working with a DVS representative before filing improves a claim's paperwork and evidence. Bring a DD-214, photo ID, and a direct-deposit form to a first appointment. Call 1-844-838-7838 or use the office finder to book.

What you'll need

• DD-214
• Photo ID (state-issued or federal)
• SF-1199 Direct Deposit Form

Where to apply

What to say when you call

"Hello, I'm calling to ask about Free VA Benefits Claims Assistance (Virginia Department of Veterans Services). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need dD-214, photo ID (state-issued or federal), sF-1199 Direct Deposit Form — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Step by step

1. Gather your required documents: your DD-214 (discharge papers), a state-issued or federal photo ID, and a completed SF-1199 Direct Deposit Form.
2. Find a Virginia Department of Veterans Services office near you by using the office finder tool on the agency's website or by calling 1-844-838-7838.
3. Book a first appointment at your chosen office — you can schedule online or by phone at 1-844-838-7838.
4. Bring all three documents to your appointment: DD-214, photo ID, and SF-1199 Direct Deposit Form.
5. Work with your DVS representative to prepare and file your VA disability compensation, pension, or appeal claim at no charge.

What to expect: After your appointment, your DVS representative will help make sure your claim's paperwork and evidence are as strong as possible before it is submitted to the VA. Processing times for VA claims vary, so ask your DVS representative for an estimate based on your claim type. There is no cost for this service. If your situation changes or you need to file additional claims in the future, you can return to any Virginia Department of Veterans Services office for continued free assistance.