How to apply for Rate Assistance Program (RAP) — City of Santa Clara / Silicon Valley Power in California

Who it's for

The Rate Assistance Program (RAP) takes 25% to 40% off the electric part of the City of Santa Clara utility bill. It is only for homes served by Silicon Valley Power, the City of Santa Clara's own electric utility. You can qualify in one of two ways. Financial RAP is based on household income (up to $113,700 a year for one person), and it also gives a $10.00 discount on garbage charges and 25% off water and sewer bills. Medical RAP is for people who need an electric medical device, with a doctor's certification; it gives 25% off with no usage cap. Call Central Coast Energy Services at 1-888-399-2728 for Financial RAP, or City utility billing at 408-615-2300 for Medical RAP.

What you'll need

• Current City of Santa Clara utility bill (account number)
• Proof of household income (Financial RAP)
• Doctor's certification of the medical need for an electric device (Medical RAP)

Where to apply

What to say when you call

"Hello, I'm calling to ask about Rate Assistance Program (RAP) — City of Santa Clara / Silicon Valley Power. I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need current City of Santa Clara utility bill (account number), proof of household income (Financial RAP), doctor's certification of the medical need for an electric device (Medical RAP) — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

as required by the City (re-apply when asked)