How to apply for Baker County Council on Aging Transportation — Door-to-Door + Duval/Columbia Shuttle in Florida
Baker County Council on Aging, Inc. (BCCOA) — 501(c)(3) nonprofit serving Baker County FL; the designated Community Transportation Coordinator for the Florida Transportation Disadvantaged (TD) program; contracted local AAA delivery partner under ElderSource (PSA 4 Area Agency on Aging); Transportation Department at 9264 Buck Starling Rd, Macclenny FL 32063
Who it's for
Baker County Council on Aging (BCCOA) operates the only public-transportation service in rural Baker County. The Transportation Program is door-to-door, ambulatory and wheelchair accessible, available Monday through Friday from 7:30 a.m. to 5:00 p.m. (no service weekends or holidays). Trip purposes include medical, employment, education, shopping (in-county shopping trips run every Tuesday and Thursday), social activities and other life-sustaining trips. BCCOA also runs two deviated flex-route shuttles for specialty care and services not available within Baker County: to Jacksonville and Orange Park (Duval/Clay) Monday through Friday, to Lake City (Columbia) Monday, Wednesday and Friday, and to Gainesville (Alachua) Tuesday and Thursday. Eligibility uses the Florida TD framework: age 60+ OR documented disability OR low-income transportation-disadvantaged status — any one of three pathways qualifies. BCCOA accepts Medicaid as a payment source for Medicaid-eligible non-emergency medical transportation. Phone the Transportation Department at 904-259-9315 to register and book rides.
BCCOA Transportation is Baker County's only public transit — there is no fixed-route bus service in this rural county. All trips are demand-response with advance reservation required. The cross-county shuttle service to Jacksonville (Duval) and Lake City (Columbia) is genuinely valuable for medical access — most rural FL transit operators don't cross county lines. Medicaid is accepted as a payment source, which is unusual and meaningful for low-income seniors. Service is Monday-Friday only — weekend and holiday medical needs require private transportation or family/friend help. Trip capacity is the binding constraint; book Duval/Columbia trips well in advance.
People who qualify for one senior program often qualify for others. See everything you may qualify for — free, no SSN, about five minutes.
Discover my benefitsWhat you'll need
- Proof of age 60+ OR documented disability OR low-income TD eligibility (Medicare card, Florida ID, physician note, income documentation)
- Proof of Baker County residency (utility bill, lease, or government correspondence)
- Completed BCCOA Transportation registration
- Advance reservation: schedule trip requests 3 business days in advance; cancel at least three hours before pickup
Where to apply
Apply online: official application
By phone: 904-259-9315
What to say when you call
"Hello, I'm calling to ask about Baker County Council on Aging Transportation — Door-to-Door + Duval/Columbia Shuttle. I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of age 60+ OR documented disability OR low-income TD eligibility (Medicare card, Florida ID, physician note, income documentation), proof of Baker County residency (utility bill, lease, or government correspondence), completed BCCOA Transportation registration — is anything else required? What is the best next step?"
Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.
Renewals
periodic re-registration; rides scheduled per trip with advance booking
Not sure if you qualify? Run a free check first.
Discover my benefitsNot legal or financial advice. The agency makes the final eligibility decision.