How to apply for Collier County Senior Home Energy Assistance (EHEAP + LIHEAP) in Florida
Florida Department of Elder Affairs EHEAP, reached for Collier seniors through the Area Agency on Aging for Southwest Florida (AAASWFL) Help Line; plus The Agricultural and Labor Program, Inc. (ALPI), the LIHEAP provider that Collier County Community & Human Services now refers utility-assistance callers to
Who it's for
Emergency help with a past-due electric bill or shut-off notice for Collier County households with at least one member age 60 or older. Collier County's Community & Human Services Division no longer runs the Emergency Home Energy Assistance for the Elderly Program (EHEAP) itself; the county's Social Services page says EHEAP "is no longer managed by Collier County" and directs utility-assistance callers to the Low-Income Home Energy Assistance Program (LIHEAP) run by The Agricultural and Labor Program, Inc. (ALPI). ALPI serves Collier County and takes LIHEAP applications online through the FloridaCommerce portal (FloridaLIHEAP.com) or by appointment at 863-956-3491. For the senior-specific EHEAP pathway, the county's Services for Seniors page points residents to the Area Agency on Aging for Southwest Florida Help Line at (866) 413-5337. EHEAP requires a documented heating or cooling emergency, such as a delinquent bill or shut-off notice, a household member age 60 or older, and household income at or below 150 percent of the federal poverty guidelines.
Collier County itself no longer administers EHEAP. Utility-assistance calls to the county are referred to ALPI's LIHEAP line (863-956-3491), which is open to all ages and uses the LIHEAP income gate of 60 percent of the State Median Income. The senior-only EHEAP pathway (age 60+, income at or below 150 percent of the federal poverty guidelines, documented shut-off or delinquency) is reached through the Area Agency on Aging for Southwest Florida Help Line at (866) 413-5337. Payment caps published on the old county EHEAP page are no longer verifiable and are not claimed here; both programs are crisis-triggered and end when funding is exhausted.
People who qualify for one senior program often qualify for others. See everything you may qualify for — free, no SSN, about five minutes.
Discover my benefitsWhat you'll need
- Government-issued photo ID for the applicant
- Proof of Collier County residency
- Proof of household income for all members (pay stubs, Social Security award letter, SSA-1099)
- Past-due utility bill, final notice, or disconnection notice
- Social Security numbers or cards for household members
Where to apply
Apply online: official application
By phone: 863-956-3491
What to say when you call
"Hello, I'm calling to ask about Collier County Senior Home Energy Assistance (EHEAP + LIHEAP). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need government-issued photo ID for the applicant, proof of Collier County residency, proof of household income for all members (pay stubs, Social Security award letter, SSA-1099) — is anything else required? What is the best next step?"
Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.
Renewals
Crisis-based; EHEAP and LIHEAP crisis payments are limited per program year and end when funding runs out
Not sure if you qualify? Run a free check first.
Discover my benefitsNot legal or financial advice. The agency makes the final eligibility decision.