How to apply for Hillsborough County Water and Wastewater Hardship/Affordability Discount in Florida

Who it's for

Hillsborough County Water Resources gives low-income customers a credit on the monthly water and wastewater bill. The credit is $2.50 a month off the water base charge and $2.50 a month off the wastewater base charge, up to $5 a month. The account must be in your name, and the home must be your main home with its own water meter (a single-family home). Your household income is checked against the federal poverty guidelines. Your account must be current. Apply online with your latest water bill, last year's tax return (Form 1040), ID for each adult and Social Security number proof for each household member. You must reapply every year. Questions: call Water Resources at 813-307-1000.

What you'll need

• Your most recent Hillsborough County Water Resources bill (account in your name)
• Your current federal income tax return (Form 1040, both pages)
• Valid ID for every adult in the household
• Social Security number proof for each household member

Where to apply

What to say when you call

"Hello, I'm calling to ask about Hillsborough County Water and Wastewater Hardship/Affordability Discount. I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need your most recent Hillsborough County Water Resources bill (account in your name), your current federal income tax return (Form 1040, both pages), valid ID for every adult in the household — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

annual (reapply every year)