How to apply for Missouri SHIP — Free Medicare Counseling (formerly CLAIM)

Who it's for

Missouri SHIP provides free, unbiased, and confidential Medicare counseling — comparing Part D and Medicare Advantage plans, understanding supplements, and applying for the Medicare Savings Programs and Extra Help. Trained counselors serve every county by phone and in local one-on-one sessions. Call 1-800-390-3330. (The program changed its name from Missouri CLAIM in 2023.)

What you'll need

• Medicare card
• List of current medications (for plan comparisons)

Where to apply

What to say when you call

"Hello, I'm calling to ask about Missouri SHIP — Free Medicare Counseling (formerly CLAIM). I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need medicare card, list of current medications (for plan comparisons) — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Step by step

1. Gather your Medicare card and a current list of your medications before reaching out — these are needed for plan comparisons.
2. Contact Missouri SHIP by phone at 1-800-390-3330 or apply online to request free counseling.
3. Choose how you would like to meet with a counselor — by phone or in a local one-on-one session in your county.
4. Work with your trained SHIP counselor to compare Part D and Medicare Advantage plans, review supplement options, or get help applying for Medicare Savings Programs and Extra Help.
5. Follow any next steps your counselor recommends, such as enrolling in a plan or submitting a program application.

What to expect: After you reach out, a trained Missouri SHIP counselor will be matched with you to provide free, unbiased, and confidential guidance. Counselors serve every county in Missouri, so help is available no matter where you live. Because counseling needs can change year to year — especially as Medicare plans change annually — plan to reconnect with Missouri SHIP each year to make sure your coverage still fits your needs.

Renewals

annual