How to apply for Low Income Energy Assistance (LIEAP) and Crisis Intervention Program (CIP) — Jackson County DSS in North Carolina

Who it's for

Jackson County DSS runs two energy programs for low-income households. LIEAP makes a one-time payment toward heating bills; households with someone age 60 or older, or a disabled person getting services through the Division of Aging and Adult Services, can apply starting December 1, and all other households starting January 1 until funds run out. The Crisis Intervention Program (CIP) helps households facing a heating or cooling emergency. Apply online at ePASS (https://epass.nc.gov) or through Jackson County DSS at 828-586-5546.

What you'll need

• Proof of household income
• Proof of identity and Jackson County residency
• Recent heating/utility bill or account information
• Information on household resources (LIEAP applies a reserve limit)

Where to apply

What to say when you call

"Hello, I'm calling to ask about Low Income Energy Assistance (LIEAP) and Crisis Intervention Program (CIP) — Jackson County DSS. I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of household income, proof of identity and Jackson County residency, recent heating/utility bill or account information — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

annual