How to apply for Low Income Energy Assistance (LIEAP) and Crisis Intervention (CIP) — New Hanover County DSS in North Carolina

Who it's for

North Carolina's Low Income Energy Assistance Program (LIEAP) gives a one-time payment toward heating costs, and the Crisis Intervention Program (CIP) helps when a household faces a heating or cooling emergency. Both are run by the New Hanover County Department of Social Services. Households with an older adult (60+) or a person with a disability can apply starting December 1; other eligible households apply starting January 1, until funds run out. Apply online through ePASS at epass.nc.gov, by phone, or at the county DSS office.

What you'll need

• Proof of all household income
• Recent heating bill
• Proof of New Hanover County residency
• Identification for household members

Where to apply

What to say when you call

"Hello, I'm calling to ask about Low Income Energy Assistance (LIEAP) and Crisis Intervention (CIP) — New Hanover County DSS. I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of all household income, recent heating bill, proof of New Hanover County residency — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

annual application per program year