How to apply for Energy Assistance (LIEAP and Crisis Intervention) - Robeson County in North Carolina

Who it's for

North Carolina's Low Income Energy Assistance Program (LIEAP) helps income-eligible Robeson County households pay heating bills, and the Crisis Intervention Program (CIP) helps when a heating or cooling emergency or shutoff is imminent. Both are run locally by the Robeson County Department of Social Services. Households where someone is 60 or older or has a disability can apply early each season (starting in December), and all other households apply starting in January until funds run out. Apply online at ePASS (https://epass.nc.gov), or contact Robeson County DSS at 910-671-3500.

What you'll need

• Proof of all household income
• Most recent home heating bill
• Proof of Robeson County residency
• Social Security numbers for all household members
• Photo identification

Where to apply

What to say when you call

"Hello, I'm calling to ask about Energy Assistance (LIEAP and Crisis Intervention) - Robeson County. I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of all household income, most recent home heating bill, proof of Robeson County residency — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

annual (each heating season)