How to apply for Low Income Energy Assistance (LIEAP) and Crisis Intervention (CIP) — Union County DSS in North Carolina

Who it's for

North Carolina's Low Income Energy Assistance Program (LIEAP) gives a one-time payment toward heating costs, and the Crisis Intervention Program (CIP) helps when a household faces a heating or cooling emergency. Both are run by the Union County Department of Social Services. Households with an older adult (60+) or a person with a disability who receive services through the NC Division of Aging and Adult Services can apply December 1–31; all other eligible households apply January 1 through March 31, or until funds run out. Apply online through ePASS at epass.nc.gov, or by email, fax, mail, or drop-off at the Union County Human Services Agency (2330 Concord Avenue, Monroe).

What you'll need

• Proof of all household income
• Recent heating bill
• Proof of Union County residency
• Identification for household members

Where to apply

What to say when you call

"Hello, I'm calling to ask about Low Income Energy Assistance (LIEAP) and Crisis Intervention (CIP) — Union County DSS. I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of all household income, recent heating bill, proof of Union County residency — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

annual application per program year