How to apply for Low-Income Home Energy Assistance (LIHEAP) for Shelby County in Tennessee

Who it's for

Tennessee's Low-Income Home Energy Assistance Program (LIHEAP) helps pay heating and cooling costs for income-eligible households. In Shelby County, LIHEAP is delivered by the Shelby County Community Services Agency (CSA); applications are submitted online. Households with an older adult (60+) or a person with a disability get priority. Memphis Light, Gas and Water (MLGW) also runs the Plus-1 utility assistance program for its customers. Apply through the Shelby County Community Services Agency, and call 2-1-1 Tennessee for referral help. Tennessee Housing Development Agency (THDA) administers LIHEAP statewide.

What you'll need

• Proof of all household income
• Recent energy bill
• Proof of Shelby County residency
• Identification for household members

Where to apply

What to say when you call

"Hello, I'm calling to ask about Low-Income Home Energy Assistance (LIHEAP) for Shelby County. I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need proof of all household income, recent energy bill, proof of Shelby County residency — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Renewals

annual application per program year