How to apply for Medigap Helpline & Part D Counseling (Board on Aging) — Wisconsin

Who it's for

Wisconsin's Board on Aging and Long Term Care runs free, confidential insurance counseling for Medicare beneficiaries — comparing Medigap (supplement) policies, Medicare Advantage, and long-term-care insurance at 1-800-242-1060, with a separate Part D prescription-plan line at 1-855-677-2783. Counselors are neutral: they sell nothing. Counseling is for Medicare beneficiaries of any age. This is Wisconsin's version of the State Health Insurance assistance Program (SHIP).

What you'll need

• Medicare card (helpful when calling)
• Current insurance policies to compare

Where to apply

What to say when you call

"Hello, I'm calling to ask about Medigap Helpline & Part D Counseling (Board on Aging) — Wisconsin. I'd like to know whether I may qualify, what documents I need, and whether I can apply online, by mail, by phone, or in person. I understand I may need medicare card (helpful when calling), current insurance policies to compare — is anything else required? What is the best next step?"

Tip: have a pen ready, ask for the person's name, and write down any case or reference number they give you.

Step by step

1. Gather your Medicare card and any current insurance policies you want to compare — having these on hand will help the counselor assist you faster.
2. Choose the counseling line that fits your need: call 1-800-242-1060 for Medigap, Medicare Advantage, or long-term-care insurance questions, or call 1-855-677-2783 for Part D prescription plan questions.
3. Call or apply online to connect with a Wisconsin Board on Aging and Long Term Care counselor.
4. Speak with your counselor to compare plans. Counselors are neutral — they sell nothing and give free, confidential advice.
5. Ask any follow-up questions about your options before ending the session. Family members and caregivers are welcome to take part in the call.

What to expect: After connecting with a counselor, you will receive free, confidential guidance on Medigap supplement policies, Medicare Advantage plans, long-term-care insurance, or Part D prescription plans — whichever applies to your situation. Because this is a counseling service rather than an enrollment application, there is no processing wait and no renewal required. Counseling is open to Medicare beneficiaries and their families regardless of income. You can call back any time new insurance questions come up.

Renewals

none